Shipping policy

Shipping Policy

Last updated: 11 November 2026

Thank you for shopping with The Cursed Desktop. This policy explains our production and delivery arrangements, shipping charges, delivery restrictions and procedures for shipping-related problems.

1. Shipping destinations

We currently accept orders for delivery to the United Kingdom and the United States, subject to product availability, delivery restrictions and applicable regulations.

Delivery destinations and shipping methods available for a particular product are confirmed at checkout.

We reserve the right to decline orders for destinations we cannot lawfully or reasonably serve, subject to any contractual obligations already incurred.

2. Production and processing

Our products are printed to order by independent production partners.

Orders are normally submitted for production approximately 24 hours after being received. Production generally takes an estimated 2–7 business days after submission.

These are estimates, not guaranteed timeframes. Actual production times may vary according to product availability, production capacity, public holidays and other circumstances.

The automatic order-submission delay is not a guaranteed cancellation or amendment period.

Production time is separate from shipping time.

3. Shipping methods and delivery times

Available shipping options, charges and estimated delivery times are displayed at checkout where available.

We do not guarantee delivery on a particular date unless expressly agreed.

For UK customers, we will deliver without undue delay and within 30 days after the contract is made, unless a different delivery period is agreed.

For US customers, orders will be dispatched within the timeframe stated at the time of purchase or, where no dispatch timeframe is stated, within 30 days. If we cannot dispatch within the applicable timeframe, we will notify the customer and offer the legally required options, including agreement to a revised date or cancellation and a refund.

4. Shipping charges

Shipping charges are calculated at checkout according to the products ordered, quantities, delivery address and available shipping methods.

Customers are responsible for the shipping charges disclosed and accepted at checkout.

Products may be produced by different suppliers or dispatched separately. Where appropriate, shipping charges for multiple items may be combined.

Shipping charges are not refundable for voluntary returns or cancellations except where required by applicable law or expressly agreed by us.

5. Taxes, duties and customs charges

Product prices and shipping charges are displayed in the currency applicable to the selected market.

Taxes and duties collected by us, if any, will be included in or added to the checkout total as indicated.

International shipments may be subject to import duties, taxes, customs assessments or carrier handling fees.

Where such charges are not prepaid or collected at checkout, customers may be responsible for them to the extent permitted by applicable law and provided that any required pre-purchase disclosures have been made.

We are not responsible for charges independently imposed by customs authorities or carriers where responsibility for those charges lawfully rests with the customer.

If you receive an unexpected payment request, please contact us before paying so that we can investigate.

6. Tracking and dispatch notifications

We will provide dispatch confirmation and tracking details where available.

Tracking information may not become active immediately after dispatch.

Orders containing multiple items may arrive in separate parcels, potentially on different dates.

7. Delivery address accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error, contact admin@citadelventures.shop immediately.

We will make reasonable efforts to correct an address before dispatch, but cannot guarantee that changes will be possible once production or fulfilment has begun.

Where an incorrect or incomplete address supplied by the customer causes an unsuccessful delivery, we may require payment of reasonable additional production or redelivery costs before arranging another shipment, to the extent permitted by law.

This does not affect any rights arising where a delivery failure is attributable to us or our delivery partners.

8. Failed delivery and unclaimed parcels

If an order cannot be delivered because of an incorrect address, failure to collect it or another circumstance attributable to the customer, please contact us.

We will assess whether redelivery, replacement or another resolution is possible.

Additional costs may apply where permitted by law and will be explained before any new charges are accepted.

We do not guarantee that undeliverable or returned-to-sender products can be recovered or reshipped.

Any statutory rights to cancellation, refund or another remedy remain unaffected.

9. Lost, damaged or delayed parcels

If an order is lost, damaged in transit or materially delayed, please contact admin@citadelventures.shop with your order number.

We may request relevant tracking information, photographs or other reasonable information to help investigate the problem.

We will provide the remedies required by applicable law. Depending on the circumstances, this may involve a replacement, refund or other appropriate resolution.

For UK consumer orders, the goods ordinarily remain at our risk until physically received by the customer or a person nominated by them, subject to applicable statutory exceptions.

10. Changes and cancellations

Customers wishing to change or cancel an order should contact us as quickly as possible.

Once production has begun, changes to artwork, product size, quantity or delivery details may no longer be possible.

We do not guarantee discretionary cancellations after production begins.

Nothing in this section removes any statutory cancellation or refund rights, including the rights of UK consumers or the rights of US customers concerning delayed dispatch.

Please refer to our Refund Policy for full details.